The subscriber agrees that use of Wolfnet's Internet services constitutes the acceptance of all stated terms contained in Acceptable Use Policy and Service Agreement.

The subscriber understands that any use of Wolfnet's services deemed, in the sole discretion of WolfNET, to be destructive, obstructive or otherwise contrary to these Policies, including, but not limited to, criminal and illegal activities, sending or posting fraudulent or harassing electronic messages, spamming (sending unsolicited mass emails), possession in subscriber's account of programs used to shut down the system, defraud other customers or gain unauthorized access to computers, networks or servers, collecting or harvesting of Wolfnet usernames and possessing pictures containing nudity in subscriber's Wolfnet WWW directory shall be subject to immediate termination of Wolfnet's services. In the event of such termination, Wolfnet shall not be responsible for the forwarding of any email, preservation of data stored on Wolfnet's systems, losses of connectivity, or any other losses, direct or indirect.

Subscriber shall not violate any copyright, patent, trademark, or other proprietary rights in their use or posting of information to the Internet. The subscriber shall be responsible for any and all such violations or infringements and shall hold Wolfnet harmless therefrom.

Refunds for accounts closed due to a direct violation of Wolfnet's Acceptable Use Policy will be at the discretion of WolfNET.

Account Terms of Service
Standard Wolfnet dial up accounts are limited to one PPP login per account at any given time. Multiple login accounts, which allow for multiple concurrent logins to a single PPP account, are available from WolfNET for an additional cost.

Wolfnet's standard unlimited accounts provide access to the Internet not limited by time restrictions. However a standard unlimited account may not be used to run a server such as a WWW or an FTP server and it is understood that the account will be connected only when a subscriber is actively using the Internet. Automated programs to keep the account active while the subscriber is not utilizing it are in violation of this agreement and those subscribers will have their connection terminated and/or accounts suspended. Wolfnet offers dedicated Internet access for an additional cost.

Wolfnet's subscribers may use up to 5 Meg of disk space for a personal website, as long as they contain no commercial content. Commercial content is defined as any material placed on the site for the purpose of making a profit by selling products or services or advertising a business. Any websites containing commercial content will be subject to an additional monthly service charge.

Technical Support
Wolfnet offers free technical support to assist subscribers with the setup and configuration of Wolfnet Internet accounts. Wolfnet contracts with NetNet of Green Bay technical support and is available by phone Monday through Friday from 8:00am to 8:00pm and on Saturdays from 9:00am to 3:00pm (hours are subject to change). There is no charge for the phone based technical support it is to be used when a subscriber requires assistance with problems involving the process of dialing into the system and establishing an Internet connection as well as with problems concerning the sending and receiving of Internet email. Subscribers may also contact Wolfnet technical support by email at manawa@wolfnet.net  Email messages are answered based on priority (email regarding connection problem or system problems will be answered prior to questions regarding setting up WWW pages, for example). Most messages will be responded to by the following business day at the latest.

Wolfnet offers in house software installation for our subscribers at no charge. If you require an on-site call, the charge is $45.00 for a one hour premise visit.

Wolfnet is not responsible for the performance of services provided by organizations outside of Wolfnet; including the quality of the subscriber's phone lines; the speed of the Internet connections not owned or operated by Wolfnet; and the operation or reliability of any Internet server or computer not owned or operated by Wolfnet.

Wolfnet is not responsible for any long distance charges incurred when using our dial up numbers. It is the sole responsibility of the subscriber to check with their local telephone provider to ensure that calling any of our access numbers is a local call.

Billing Policies
Cash, check or money order payments: A minimum of the first month's charges is required to activate an account. When the original term that a customer signs up for expires, the account will be automatically renewed for the same term unless cancellation is received before the end of the current term. Charges will be prorated for the first month, then billed in advance for each calendar month thereafter.

Any time a check is returned due to insufficient funds a disconnect notice will be sent to the account in question indicating that the account holder will be given 5 days to clear the problem through Wolfnet's billing department. The account will also incur a $13 service charge in addition to the amount specified on the returned check. If the problem is not cleared within the 5-day period the account will be deactivated.

Cancellations: All cancellation requests must be received in writing, you may email a cancellation request to manawa@wolfnet.net.

Refunds: Customers wishing to close their Internet accounts will be issued refunds only in the following circumstances:

• Customer does not have a current signed contract for services that is still active.
  
• If customer requests cancellation a refund will be given for the unused portion.

Past due balances will be turned over to a collection agency at the discretion of Wolfnet.

WolfNET reserves the right to modify this document at any time in an effort to better serve our customers.